This Privacy Policy explains how The Grand Ho Tram collects, uses, shares, and protects personal information when you use The Grand Ho Tram mobile application (the "App"). The App helps guests view resort information, request transportation, submit booking or reservation requests, receive service updates, and contact our team.
1. Information We Collect
Information you provide
- Contact details. Name, email address, phone number, and other details you submit when contacting us or sending a request.
- Profile details. If requested by the App or provided by you, this may include gender and date of birth.
- Booking and reservation details. Stay dates, room or service preferences, transportation details, guest count, notes, and related request information.
- Account or sign-in details. If the App provides account access, we process the information needed to verify access and keep the account secure.
- Email communication details. Email address, device reference, and subscription status if you sign up to receive news, offers, dining updates, or other promotional communications (excluded casino) from us.
- Messages and support requests. Information you include when you contact our team through the App or by email.
Information collected automatically
- Device and app information. Device model, operating system, app version, language setting, and similar technical information.
- Usage and log data. Dates and times of access, IP address, pages or features used, and basic records needed for security, troubleshooting, and service improvement.
- Notification token. If you allow push notifications, we may receive a device notification token so we can send notifications to that device.
2. How We Use Information
- Provide App features, including resort information, transportation requests, booking requests, reservation requests, and guest support.
- Respond to your questions, service requests, and support messages.
- Send service-related updates, such as request confirmations, transportation updates, booking updates, and important App notices.
- Send news, offers, dining updates, and other promotional communications (excluded casino) when you have signed up for those communications.
- Protect the App, verify access where required, prevent misuse, and troubleshoot technical issues.
- Maintain business records, comply with applicable laws, and enforce our terms and policies.
- Improve App reliability, content, and guest experience using operational and aggregated insights.
3. Push Notifications
If you enable push notifications, we use a device notification token to send booking, transportation, event, offer, service, and App status updates. You can turn off push notifications at any time in your iOS or Android device settings. Turning notifications off does not prevent you from using the App.
4. How We Share Information
We do not sell your personal information. We share information only when needed for the purposes described in this Policy.
- Service providers. Vendors that help us host, operate, secure, monitor, and support the App, including notification, email, hosting, and infrastructure providers.
- Operational teams. Internal teams that handle transportation, booking, reservation, guest support, and App operations.
- Legal and safety reasons. Authorities or other parties when required by law, legal process, or to protect rights, safety, security, or property.
- Business changes. Relevant parties in connection with a merger, restructuring, or similar business transaction, subject to appropriate safeguards.
5. Retention
We keep personal information only for as long as needed to provide the App, handle guest requests, maintain business records, meet legal or operational obligations, resolve disputes, and protect the App. When information is no longer needed, we delete, de-identify, or aggregate it where appropriate.
6. Security
We use administrative, technical, and organizational safeguards designed to protect personal information. These include HTTPS/TLS for data in transit, access controls, credential protection, logging, and operational monitoring. No online service can be guaranteed to be completely secure, but we work to protect information and improve our safeguards.
7. Your Choices
You can manage push notifications through your device settings. You may also contact us if you have questions about personal information connected with your App use or if you want to make a privacy request. We will review and respond to requests in accordance with applicable law and our operational obligations.
For more detail, please visit Your Privacy Choices.
8. Account and Data Deletion
You may request deletion of your App account or personal information by contacting us using the details below. If your App version includes an in-app account deletion option, you may also start the request from that option. Before acting on a deletion request, we may need to verify your identity and confirm the records related to your request.
After verification, we will delete or de-identify personal information associated with your App account or request, unless we need to keep certain information for legal, security, dispute-resolution, fraud-prevention, or operational recordkeeping reasons.
9. Children
The App is intended solely for individuals who are at least 18 years of age or have reached the age of legal majority under the laws applicable in their place of residence, as specified in the App's Terms of Use. In addition, access to or use of any casino-related features, content, or information (if any) is intended only for individuals who satisfy all eligibility requirements under applicable laws and regulations governing casino gaming, as well as HTP's applicable casino rules and policies.
The App is not directed to children, and HTP does not intentionally collect or process personal data from children through the App. If HTP becomes aware that personal data of a child has been collected through the App without the required legal basis or authorization, HTP will take appropriate measures in accordance with applicable law, including deleting such data where required. If you believe that a child has provided personal data through the App, please contact us using the contact details set out in this Policy.
10. Storage and Transfers
Personal information may be stored and processed in Vietnam and in other locations where our service providers operate. When information is processed outside Vietnam, we take reasonable steps to protect it in line with this Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date above and provide notice where appropriate.
12. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
For requests to exercise your personal data protection rights, you may also email us at [email protected].