This page explains the privacy choices available for The Grand Ho Tram mobile application (the "App"). For full details about what information we collect and how we use it, please read our Personal Data Protection Policy.
Manage Push Notifications
If you enable push notifications, the App may send booking, transportation, event, offer, service, and App status updates. You can turn notifications off at any time in your device settings.
- On iOS: open Settings, select Notifications, choose The Grand Ho Tram, then adjust notification permissions.
- On Android: open Settings, select Apps, choose The Grand Ho Tram, then adjust notification permissions.
Manage Device Permissions
Your device may let you control permissions such as notifications, camera, photos, or similar access depending on the features you use. You can review and change those permissions in your device settings. Some App features may not work as expected if a required permission is turned off.
Manage Email Communication Choices
If you signed up to receive news, offers, dining updates, or other promotional communications, you may contact us to ask about your email communication preferences. Service-related messages, such as responses to booking, transportation, reservation, or support requests, may still be sent when needed to handle your request.
Ask About Your Personal Information
You may contact us if you have questions about personal information connected with your App use or if you want to make a privacy request. We will review and respond to requests in accordance with applicable law and our operational obligations.
To help us locate the right records, please contact us using the same email address or phone number you used in the App, if available.
Request Account or Data Deletion
You may request deletion of your App account or personal information by contacting us. If your App version includes an in-app account deletion option, you may also start the request from that option. We may need to verify your identity before processing the request.
After verification, we will delete or de-identify personal information associated with your App account or request, unless we need to keep certain information for legal, security, dispute-resolution, fraud-prevention, or operational recordkeeping reasons.
How Long Information Is Kept
We keep information for as long as needed to operate the App, handle transportation, booking, reservation, and support requests, maintain business records, meet legal or operational obligations, resolve disputes, and protect the App. When information is no longer needed, we delete, de-identify, or aggregate it where appropriate.
Contact Us
If you have a privacy question or request, please contact us:
For requests to exercise your personal data protection rights, you may also email us at [email protected].